🚀 Innovation Showcase
Important: The services demonstrated below are not commercially available systems. They are prototype demonstrations designed to showcase the potential of phone-based AI in healthcare and to inspire innovation in primary care accessibility.
What is DIAL?
DIAL (Digital Inclusion Access Line) is a groundbreaking campaign to transform how patients access primary care services through innovative phone-based AI technology. Our mission is to ensure that every patient can access clinical systems and healthcare information, regardless of their technological capabilities or circumstances.
DIAL bridges this gap by providing a normal telephone number that patients can call to access AI-powered healthcare services. Patients can speak directly with AI systems to complete GP-implemented triage using voice only, with no need for internet ability or access. This approach combines the universal accessibility of traditional telephone systems with cutting-edge AI technology to provide truly inclusive healthcare access that reaches every patient where they are.
🎧 Listen to the DIAL AI Podcast
Discover more about the vision and potential of DIAL through this 4-minute AI-generated podcast. Hear how voice-enabled healthcare technology could transform patient access and bridge the digital divide in primary care.
Why DIAL Matters
🌍 Universal Access
Reaches patients who lack internet access or smartphones, ensuring no one is left behind in the digital healthcare revolution.
🗣️ Multilingual Support
AI-powered voice services can communicate in multiple languages, breaking down language barriers in healthcare access.
👴 Elderly-Friendly
Familiar phone interface reduces technology anxiety and provides comfortable access for older patients.
⚡ 24/7 Availability
Phone-based AI services can provide round-the-clock access to healthcare information and basic clinical support.
💰 Cost-Effective
Reduces burden on healthcare staff while providing immediate access to common healthcare queries and services.
🔒 Secure Integration
Can be designed to integrate securely with existing clinical systems while maintaining patient privacy and data protection.
🎯 Live Demonstration Services
Experience the future of accessible healthcare through these prototype voice AI services and explore additional concepts. Click on each tab to try different demonstrations and discover new possibilities.
GP Triage Demo Service - Full Triage with History
Comprehensive clinical assessment system that conducts thorough symptom evaluation using NICE and NHS standards. The AI systematically checks for red flags, provides comprehensive questioning and answers based on patient responses, and includes double-checking mechanisms to ensure accuracy and patient safety.
Key Features:
- Red Flag Detection: Systematic screening for urgent medical conditions requiring immediate attention
- NICE/NHS Compliance: All interactions follow established NICE guidelines and NHS clinical standards
- Comprehensive Q&A: Dynamic questioning that adapts based on patient responses and symptom patterns
- Verification Process: Double-checking important information with patients to ensure accuracy
- Clinical Decision Support: Evidence-based recommendations for appropriate care pathways
This demonstrates how AI can support clinical decision-making while maintaining the highest standards of patient safety and following established healthcare protocols.
💡 Testing Instructions
Try the system with these suggested demo patients (or create your own):
- Patient 1: Sarah Johnson, DOB: 15/03/1985
- Patient 2: Robert Chen, DOB: 22/11/1967
- Or: Use any name and date of birth you prefer
🎯 Challenge the System! Try to catch it out in any way you want:
- Say "It's for my daughter" or another family member
- Try "I don't want to talk to a robot"
- Use challenging language or be uncooperative
- Give confusing or contradictory symptoms
- Test edge cases and unusual scenarios
- See how it handles difficult patient interactions
- Ask it to speak in a different language or start speaking in another language and see if it understands!
The more you challenge it, the better you'll understand its capabilities and limitations!
Important: This is a test-only system for proof of concept and does not connect with any patient-facing systems. As with all new systems, full governance would need to be conducted before real-world use. •
Usage: Structured clinical assessment following NHS triage protocols with advice and guidance
Status: PROOF OF CONCEPT ONLY - This demonstration is designed purely for testing and to showcase technological possibilities. It is NOT a real healthcare tool and must never be used for actual medical advice or patient care. This is a conceptual prototype created to inspire healthcare providers and system suppliers to explore the potential of voice-enabled AI in healthcare delivery.
The Vision for Primary Care
🎯 Immediate Impact
Phone-based AI services can immediately improve access for underserved populations, reduce administrative burden on healthcare staff, and provide 24/7 basic healthcare support.
🔮 Future Possibilities
As these technologies mature, we envision comprehensive voice-enabled clinical systems that can:
- Conduct preliminary health assessments
- Provide personalized health education in multiple languages
- Facilitate remote monitoring for chronic conditions
- Enable secure access to personal health records via voice
- Support care coordination between providers
🤝 Healthcare Equity
By leveraging universal phone access, DIAL ensures that technological advancement in healthcare serves to reduce, rather than increase, health disparities.
💬 We Value Your Feedback
Your thoughts and experiences matter! We're constantly working to improve these concepts and develop new ideas that can truly make a difference in healthcare accessibility. Whether you've tried our demonstrations, have suggestions for improvements, or want to report issues, we'd love to hear from you.
✅ What's Working Well?
Tell us about your positive experiences with the demonstrations. Which concepts excited you most? What potential do you see for your practice or healthcare setting?
- User experience feedback
- Concept effectiveness
- Potential impact assessment
- Implementation ideas
🔧 Issues & Improvements
Help us identify problems and suggest enhancements. Your insights help us refine these concepts and build better solutions for healthcare.
- Technical issues or bugs
- Usability improvements
- Missing features
- Accessibility concerns
💡 New Ideas
Share your creative ideas for new voice AI services in healthcare. What challenges could we solve next? What would make the biggest difference in your work?
- New service concepts
- Integration opportunities
- Workflow improvements
- Patient care innovations
📧 Get in Touch
Ready to share your feedback? We'd love to hear from you!
🎤 Voice Feedback Service
Prefer to give feedback by voice? Try our AI feedback assistant below:
Malcolm Railson - Digital Transformation Lead
Malcolm.Railson@nhs.net | Mobile: 07740 812180
🙏 Thank you for helping us build the future of accessible healthcare technology!